Product · Channels

One conversation. Every channel.
It all shares the same state.

A message on WhatsApp, an email, a phone call, a webhook, a new row in a spreadsheet. Any source that should start or move a conversational process plugs into the same engine — and every one of them reads and writes the same context.

Book a demo under the hood → Glove Core
Every channel writes to one process
Sources · inbound live
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Shared state · one customer, one process 8 sources · 1 thread
Whoever writes next — a person, an agent, a spreadsheet — writes into the same conversation.
What plugs in

Channels, systems and triggers — same engine.

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One thread

It starts anywhere and continues everywhere.

Channels are surfaces, not silos. The process doesn't restart because the customer switched app.

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Underneath

Not an inbox that merges channels.

under the hood → Omnichannel + Glove Core
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Bring the channels you already use. Keep one conversation.

Book a demo → See AI Voice
Questions

Channels, in short.

More in the full FAQ, or write to hello@getglove.com.

01

Which channels and sources can I connect?

WhatsApp, webchat, email, SMS and voice, plus anything that can trigger a process: webhooks, spreadsheets, your CRM or your own API. If it can send an event, it can write to the state.

02

Do the channels actually land in Glove, or does my team stay in their own inboxes?

They land in Glove. Your mailboxes, numbers and profiles stay where they are, and Glove receives on top of them — so in practice Tandem is where your team ends up reading and answering. The difference from a unified inbox is the unit: what you open is a process with its state, not a pile of messages to triage. Which channel a turn arrived on is metadata, not the thing you organise around.

03

What happens when a customer switches channel mid-process?

Nothing is lost and nothing repeats. The process continues from its current step, because the channel never held the context in the first place.

04

Do I have to migrate my existing channels?

No. Your numbers, inboxes and forms stay where they are. Glove connects to them and reads and writes the shared state behind them.