Operations spread across five tools means nobody knows the real state of anything. Tandem is the single surface over every process, channel and actor — and the record they all run on. Contacts, accounts, cases and history live here; it's what your team works from, not a window onto a system kept somewhere else.
Not a dashboard bolted on top of your tools. Tandem holds the objects your business runs on — and works them.
For many teams this is the only system they need. Have a CRM? Tandem syncs to it — you're not forced to choose.
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Tandem is the view over every process; Dualdrive is where a human steps into one to work it. The view and the cockpit — one state.
It holds what a CRM holds — contacts, accounts, cases and full history — and it acts on them, which a CRM doesn't. For many teams it's the only system they need. Already run a CRM? Tandem syncs to it — you're not forced to choose.
In Tandem. It's the system of record the process runs on; connect a CRM and they stay in sync both ways.
It is the single workspace over every process running in Glove: what is executing, which step each one is on, which channel it came in through, and whether AI or a human currently has it.
Yes. Processes waiting on a human are a view of their own, so nothing sits unattended because no one noticed it needed a decision.
It does not manage conversations, it manages processes. If you run a helpdesk, Glove coordinates the process underneath and Tandem is where you watch it — the inbox stays where it is.
Access follows your own structure: a team lead sees their processes, an operator sees the ones assigned to them. Every action stays attributed in the log regardless of role.